Can I add a personalized message to the attention of the person who will receive the gift?
Yes at the time of your order, you can leave us a comment to this effect and our team will take care of preparing a nice hand-written postcard with your message. A great way to customize your gift.
Can I place an order by phone?
You can order by phone by calling customer service on +331 78 76 64 50 from Monday to Friday from 9:00 a.m. to 5:00 p.m. (Paris time), excluding public holidays. Our team will be happy to help you. Some of us speak French, English and Spanish.
Why was my order canceled?
Different reasons may explain the cancellation of an order: one of the products ordered is no longer in stock or your size is no longer available, payment has not been received, the delivery address entered during the order is not correct, etc ... The cancellation of your order results in the partial or total refund of your order. Refunds can take up to 14 days, depending on your bank.
How can I place an order?
To place an order, please select the item(s) of your choice and place it (them) in your shopping cart. Once your selection is complete, follow the instructions on the checkout page to complete your order. As soon as your order is validated, you will receive an email confirming that your order has been taken into account. Remember to monitor your SPAMS and add us to the list of trusted emails in your email software.
How will my items be packaged?
Orders are delivered in a regular unmarked parcel box with jewelry packaged in Flibustier logo-typed boxes or logo-typed black faux leather pouches. If you select the "gift wrap" option a logo-typed black paper bag with silver foil will also be delivered to you with your order. Orders will be delivered in letterbox compatible packaging, this may vary depending on order size and carrier.
What payment methods do you accept?
We currently accept most commonly used payment methods:
- Paypal via Prestashop checkout (accepts most popular payment methods in Europe)
- 3x or 4x free of Sofinco fees for orders from € 150 for French residents.
- Bank and credit cards via our partner Payplug (VISA, Master Card, Maestro, etc ...)
If you pay for your purchases with Visa or Mastercard, you will need to use the identification method required by the bank that issued your credit card.
Can I modify or cancel my order?
Orders are processed quickly. From the receipt of the order confirmation email, it is no longer possible to modify or cancel your order. However, in accordance with the applicable law, you have 14 days from receipt of your order to exercise your right of withdrawal and be reimbursed for the returned products as well as the corresponding delivery costs. Return costs are not covered by FLIBUSTIER PARIS but can be reimbursed by Paypal if you have chosen this method of payment. We invite you to consult the General Conditions of Sale of the eStore for more information.
How can I modify my personal information in my personal space?
To modify your account information, connect to your personal space here and go to the "My account" section, where you can modify your personal information, your contact details and view your orders.
What types of email will I receive regarding my order?
Upon validation of your order, you will receive a confirmation e-mail containing the summary of your order. You will also receive an email informing you of the shipment of your order as well as the tracking number of the package. Finally, a few days after sending your order, you will receive an email from FLIBUSTIER PARIS in order to obtain your opinion on the jewelry purchased.
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